1. Introduction
Beauty Hub Cosmetics (“Beauty Hub Cosmetics”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal data when you visit www.beautyhubcosmetics.com; create or use an account; browse or purchase products; contact customer service; subscribe to marketing communications; interact with our advertisements or social media profiles; or participate in promotions, surveys, giveaways, or other activities operated by us.
This Privacy Policy is intended to reflect applicable UAE privacy and consumer-protection requirements, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.
Beauty Hub Cosmetics operates an online beauty and skincare store serving customers in Dubai, the UAE and, where available, other markets.
2. Who We Are
For purposes of applicable privacy law, Beauty Hub Cosmetics may act as the controller of personal data collected through the Website and our related services.
3. Personal Data We May Collect
Identity and Contact Information
Full name; email address; telephone number; billing address; delivery address; country, city and emirate; account username or profile information.
Order and Transaction Information
Products purchased; order history; order value; transaction date; returns or refund details; delivery status; discount or promotional codes used; and customer-service records associated with an order.
Payment Information
Payments may be processed through third-party payment gateways or financial institutions. We may receive limited transaction information such as payment status, payment method, transaction reference number, and partial or masked card information. Beauty Hub Cosmetics should not store full payment-card details where payment processing is handled by an authorised payment provider.
Technical and Device Information
IP address; browser type; operating system; device type; approximate location based on IP; language; date and time of access; pages viewed; referring URL; session information; cookie identifiers.
Website Usage Information
Products viewed; searches conducted; items added to cart; abandoned carts; checkout activity; buttons or links clicked; time spent on pages; and marketing campaign source.
Marketing and Preference Information
Email or SMS subscription preferences; advertising preferences; product interests; preferred skincare categories; responses to surveys, polls or campaigns; and records of consent or opt-out requests.
Customer-Service Communications
If you contact us through email, telephone, WhatsApp, social media or website forms, we may process your message, enquiry details, complaint information, order information and attachments voluntarily provided by you. Please avoid sending unnecessary sensitive personal information.
4. How We Collect Personal Data
We may collect information directly from you when you place an order, create an account, fill out a form, subscribe to communications, or contact customer support; automatically through cookies and similar technologies; and from payment providers, shipping and delivery partners, analytics and advertising platforms, and social media platforms where you interact with our campaigns.
5. Personal Data Why We Use Your
To Process and Deliver Orders
Confirm your order; process payment; arrange delivery; provide order updates; manage returns and refunds; respond to order-related enquiries.
To Operate the Website
Keep the Website functional; maintain security; detect errors; monitor performance; prevent misuse or fraud.
To Provide Customer Service
Respond to questions; resolve complaints; handle refund or return requests; provide assistance with products or orders.
To Improve Our Products and Services
Understand customer interests; improve Website navigation; optimise product pages; improve advertising performance; develop better offers and campaigns.
To Send Marketing Communications
Where permitted and where required with your consent, we may send product announcements, promotional offers, discount codes, new-arrival updates, abandoned-cart reminders, skincare content and campaign messages. You may unsubscribe at any time.
6. Legal Basis for Processing
Depending on the circumstances, we may rely on one or more lawful bases, including your consent; performance of a contract with you; steps requested by you before entering into a contract; compliance with legal obligations; protection of legitimate business interests where permitted; establishment, exercise or defence of legal claims; fraud prevention and security; and other grounds permitted under applicable UAE law. https://www.fiverr.com/password_resets/wim0DqpEfBf2S9r7YDy/editBeauty Hub Cosmetics may use cookies, pixels, tags and similar technologies to keep you signed in, remember preferences, maintain your shopping cart, understand Website usage, measure advertising performance, provide relevant advertisements, and improve Website speed and functionality.
Essential Cookies
Required for the Website to operate properly.
Analytics Cookies
Used to understand Website traffic and user behaviour.
Advertising Cookies
Used to measure advertisements and, where permitted, personalise marketing.
Preference Cookies
Used to remember language, region or other settings.
Where required, you may manage non-essential cookies using our cookie-consent tool. You may also disable cookies through your browser, although certain Website functions may no longer work correctly.
8. Analytics and Advertising Platforms
We may use third-party services such as Meta Platforms, Google Analytics, Google Ads, TikTok, and other advertising, analytics or remarketing platforms. These providers may use cookies, pixels or similar technologies to measure website visits, purchases, add-to-cart events, conversions, advertisement performance and audience engagement. Each provider processes information according to its own privacy policy and applicable legal obligations.
9. Sharing Personal Data
We do not sell your personal information as a standalone commercial product. We may share information where reasonably necessary with trusted service providers, including payment gateways; banks or financial institutions; delivery and courier companies; hosting providers; e-commerce platform providers; IT and cybersecurity providers; CRM platforms; email and SMS service providers; analytics providers; advertising platforms; professional advisers; auditors; legal advisers; regulators or government authorities where required by law. These parties should receive only the information reasonably necessary to perform the relevant service.
10. Payment Processing
Online payments may be handled by third-party payment processors. Payment providers may collect information directly from you, including cardholder name, card number, expiry date, CVV, billing information and transaction information. Beauty Hub Cosmetics may not have access to full card details when payments are processed directly by an authorised payment gateway. You should review the privacy policy of the relevant payment provider before completing payment.
11. Delivery and Logistics
To fulfil your order, we may share relevant information with courier or logistics providers, including customer name, phone number, delivery address, order reference and delivery instructions. Delivery providers may use this information only as necessary to fulfil, track and manage the shipment, subject to their own legal obligations.
12. International Transfers of Personal Data
Some technology, hosting, analytics, payment, email, advertising or cloud-service providers may process data outside the UAE. Where personal data is transferred outside the UAE, we will take appropriate steps required under applicable law, including recognised safeguards, contractual measures and, where applicable, consent or another permitted legal ground.
13. Data Retention
We retain personal information only for as long as reasonably necessary for fulfilling orders, customer support, accounting, tax and financial records, fraud prevention, legal compliance, resolving disputes and enforcing agreements. Different categories of information may be retained for different periods. When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
14. Data Security
We use reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction. Measures may include HTTPS encryption, access controls, password protections, restricted administrative access, security updates, secure hosting, payment-gateway security, monitoring and backup processes. However, no internet-based system can guarantee absolute security.
15. Data Breaches
If a personal-data breach occurs, we will assess the incident and take appropriate measures in accordance with applicable UAE law. Where legally required, affected individuals and/or the relevant competent authority may be notified.
16. Your Privacy Rights
Subject to applicable UAE law and any legal exceptions, you may have the right to request information about personal data we process; access certain personal data held about you; request correction of inaccurate or outdated data; request deletion where legally permitted; request restriction or cessation of certain processing; withdraw consent where processing is based on consent; object to certain processing where permitted; request transfer of personal data where applicable; and raise a complaint regarding how your information is processed.
To exercise a privacy right, contact info@beautyhubcosmetics.com. We may need to verify your identity before processing your request.
17. Marketing Preferences
You may stop receiving marketing communications at any time by clicking “unsubscribe” in an email, replying STOP where supported for SMS, adjusting your account preferences, or contacting us directly. Opting out of marketing does not prevent us from sending necessary transactional messages such as order confirmations, shipping updates, security messages and customer-service communications.
18. Advertising and Retargeting
We may use advertising technologies to show Beauty Hub Cosmetics advertisements to people who have visited our Website, viewed specific products, added products to a cart, interacted with our social pages, or engaged with previous campaigns. Where required by law, this activity will be subject to your consent or available privacy controls. You may also be able to control personalised advertising through your Meta, Google, TikTok or browser privacy settings.
19. Children’s Privacy
Beauty Hub Cosmetics is intended for general adult consumers and is not designed to knowingly collect personal information from children without appropriate legal authority or parental/guardian involvement where required. If you believe a child has submitted personal information to us improperly, contact info@beautyhubcosmetics.com and we will review the request and take appropriate action.
20. Social Media
Beauty Hub Cosmetics may maintain profiles on Facebook, Instagram, TikTok, Pinterest and YouTube. Information you submit directly to those platforms is also subject to the privacy policies and terms of the relevant social-media provider. If you send Beauty Hub Cosmetics a direct message through a social network, we may use the information provided to respond to your enquiry.
21. Reviews and User-Generated Content
If you voluntarily submit a product review, testimonial, photograph, video or other public-facing content, some information may become publicly visible. We recommend that you do not include phone numbers, email addresses, addresses, payment details, identification documents or other sensitive information in publicly posted reviews.
22. Third-Party Links
Our Website may contain links to third-party websites or services. Beauty Hub Cosmetics is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of each third-party service before providing personal information.
23. Fraud Prevention
We may process order, device and payment-related information to detect fraudulent transactions, prevent account misuse, reduce payment fraud, protect customers and protect Beauty Hub Cosmetics. Where necessary, suspicious activity may be shared with payment processors, banks, fraud-prevention providers, law-enforcement authorities or regulators.
24. Automated Decision-Making
We may use automated tools for fraud screening, advertising optimisation, product recommendations and audience segmentation. Where automated processing creates a legal or similarly significant effect and applicable law grants additional rights, we will comply with those requirements.
25. Consumer Privacy
As a UAE e-commerce business, Beauty Hub Cosmetics recognises the importance of protecting consumer information and maintaining appropriate privacy and data security practices in connection with online sales and marketing.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of legal or regulatory changes, new technologies, changes to our Website, new services, new payment or marketing providers, or changes to business operations. The updated version will be posted on this page with a revised Last Updated date. Material changes may also be communicated through the Website or another appropriate channel.
27. Complaints
If you believe your personal data has been processed in violation of applicable law, please contact us first so that we can investigate. Privacy Contact: Beauty Hub Cosmetics, Dubai, United Arab Emirates, info@beautyhubcosmetics.com. You may also have the right to submit a complaint to the competent UAE data protection authority where applicable.
28. Contact Us
For questions regarding this Privacy Policy, your account or your personal information, contact:
Beauty Hub Cosmetics
Dubai, United Arab Emirates
Website: www.beautyhubcosmetics.com
Email: info@beautyhubcosmetics.com
Registered Legal Entity: OGMSUPPLIES.com
